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1.1 Q: Was I Charged Twice?
A: Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
1.2 Q: I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
A: If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information, this often solves the issue.
1.3 Q: My Order Won’t Go Through. What Should I Do?
A: If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at support@artdud.com.
1.4 Q: I Need To Change Something Or Cancel My Order. How Can I Do That?
A: We are unable to cancel orders once placed. If you need to make a size modification please email us immediately at support@artdud.com.
1.5 Q: I Just Placed My Order. Can I Add Another Item To It?
A: Unfortunately, we cannot add items to an existing order. Please place a new order for the item and email us at support@artdud.com.
1.6 Q: Where Is My Order Confirmation?
A: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder.
1.7 Q: Why Was My Order Canceled?
A: Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. In any event, if the customer decides to cancel an order before it is shipped, please allow 48 hours for Customer Care to cancel and process any refunds. Once again your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
2.1 Q: What Is The Shipping Cost And How Long Does Delivery Take?
A: artdud.com offers Express shipping world wide and delivery takes approx.2-4 weeks in any given country. We use DHL, UPS, FedEx,TNT, EMS, ARAMEX Express as our logistics companies.
2.1 Q: Can I Track My order?
A: Yes, you can track your shipping through your tracking number provided in your shipping confirmation email.
3.1 Q: I’m Unsure About A Size Or I Have A Fit Question. Can You Help Me?
A: Absolutely. We’d love to help you find the perfect size and fit. Please see our Size Guide for general information on sizing located on the product page. If you still have specific questions about a fit of an item or measurement guidelines, feel free to contact our Customer Care team at support@artdud.com and we’d be happy to give you some advice on sizing.
3.2 Q: I’m in Love With Something That’s Out Of Stock In My Size! What Can I Do?
A: New items can sell out quickly, but we may get more soon! Please contact us by email support@artdud.com and we'll be happy to further assist you.
4.1 Q: Will I Have To Pay International Taxes & Duties?
A: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country artdud.com cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from artdud.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to artdud.com. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
5.1 Q: Can I Return My Order?
A: We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you. Note, bodysuits must have the hygiene liners intact.
5.2 Q: Can I Exchange The Products?
A: Of course you can – but only within a 14 day period upon taking in charge of the goods. Please ensure that that is unworn and still fitted with all security tags and labels. All exchanges are based on stock availability.
5.3 Q: What Items Cannot Be Returned/Exchanged?
A: You cannot return/exchange items that have been worn, damaged, washed or altered in any way.
6.1 Q: Do You Have Any Store Locations?
A: We’re an online-custom only fashion store, which means you can shop with us online 24/7 from around the world!
